Privacy Policy

1. Introduction

LUNAEARN Agencies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web development services and website.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for services: Name, email address, phone number, company name
• Make a payment: Billing information (processed securely through payment gateways)
• Contact us: Communication preferences, inquiry details
• Use our services: Project requirements, content, preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Payment Information

Payment information is collected and processed through secure third-party payment gateways (DPO Payment Gateway). We do not store complete credit card or banking information on our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Deliver, maintain, and improve our web development services
• Process Payments: Complete transactions and send payment confirmations
• Communicate: Send project updates, respond to inquiries, and provide customer support
• Improve Experience: Understand how you use our services and enhance user experience
• Marketing: Send promotional materials (only with your consent)
• Legal Compliance: Comply with applicable laws and regulations
• Security: Protect against fraudulent or illegal activity

4. Information Sharing and Disclosure

4.1 We May Share Your Information With:

• Payment Processors: DPO Payment Gateway and other payment service providers for transaction processing
• Service Providers: Third-party vendors who assist in service delivery (hosting providers, email services)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, sale, or acquisition of our business

4.2 We Will NOT:

• Sell your personal information to third parties
• Share your information for marketing purposes without consent
• Disclose sensitive information without appropriate security measures

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Analyze website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

6. Data Security

We implement appropriate security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal information by authorized personnel only
• Regular Audits: Security assessments and vulnerability testing
• Secure Servers: Data stored on secure, protected servers

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (tax, accounting, legal requirements)
• Resolve disputes and enforce agreements
• Provide ongoing support and services

Typically, we retain client information for 7 years after project completion for accounting and legal purposes.

8. Your Rights and Choices

You have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your information in a portable format
• Withdraw Consent: Withdraw consent for data processing (where consent is the legal basis)

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses
• Adequate data protection measures
• Compliance with applicable data protection laws

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Consent

By using our services and providing your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.